Welcome to HAIS (Hybrid AI Solutions). By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By accessing or using the HAIS website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Services
HAIS provides AI consulting, software development, workflow automation, and related services. Our services include but are not limited to: • AI Strategy Consulting • End-to-End Workflow Design • Tool & API Integration • Custom AI Agent Development • Data Intelligence Solutions • Customer Support Chatbots • Content Generation • Website Development We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
3. User Responsibilities
When using our services, you agree to: • Provide accurate, current, and complete information • Maintain the security of your account credentials • Notify us immediately of any unauthorized use of your account • Use our services only for lawful purposes • Not interfere with or disrupt our services or servers • Not attempt to gain unauthorized access to any portion of our services • Comply with all applicable local, state, national, and international laws
4. Intellectual Property Rights
All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and designs, are owned by HAIS or our licensors and are protected by international copyright, trademark, and other intellectual property laws. You may not: • Reproduce, distribute, or create derivative works from our content • Use our trademarks or branding without prior written consent • Reverse engineer or decompile any software we provide • Remove or alter any copyright or proprietary notices Work products created specifically for clients under our services agreements are subject to separate intellectual property terms as defined in those agreements.
5. Service Agreements and Pricing
Specific project terms, deliverables, timelines, and pricing are defined in separate service agreements. We offer customized service packages tailored to your specific needs and requirements. All pricing is subject to change. Payment terms, cancellation policies, and refund conditions are specified in individual service agreements.
6. Confidentiality
We understand the sensitive nature of business information. HAIS commits to: • Maintaining strict confidentiality of all client information • Not disclosing client data to third parties without consent • Implementing appropriate security measures to protect information • Entering into formal Non-Disclosure Agreements (NDAs) when requested Confidentiality obligations are detailed further in project-specific agreements.
7. Warranties and Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to: • Merchantability • Fitness for a particular purpose • Non-infringement • Uninterrupted or error-free operation We do not warrant that: • Our services will meet your specific requirements • The results obtained will be accurate or reliable • Any errors will be corrected While we strive for excellence, we cannot guarantee specific business outcomes or ROI from our AI solutions.
8. Limitation of Liability
To the maximum extent permitted by law, HAIS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: • Loss of profits or revenue • Loss of data or information • Business interruption • Loss of business opportunities Our total liability for any claims related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim during the 12 months preceding the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless HAIS, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from: • Your use of our services • Your violation of these Terms of Service • Your violation of any rights of another party • Your violation of any applicable laws or regulations
10. Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms of Service. Upon termination: • Your right to use our services will cease immediately • Any provisions that should survive termination will remain in effect • Outstanding payment obligations remain due Client data and deliverables are handled according to individual service agreements.
11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved through: 1. Good faith negotiation between the parties 2. Mediation, if negotiation fails 3. Binding arbitration or litigation in appropriate courts The parties agree to make reasonable efforts to resolve disputes amicably before pursuing formal legal action.
12. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via: • Email notification to registered users • Prominent notice on our website • Updated "Last Updated" date on this page Continued use of our services after changes constitutes acceptance of the modified terms.
13. Contact Information
For questions, concerns, or notices regarding these Terms of Service, please contact us: Email: info@hais.io Phone: +34 659 38 24 76 Website: https://hais.io We aim to respond to all inquiries within 48 business hours.